When experiencing difficulty connecting the hearing aids with your phone and/or with the Jabra Enhance Select app, a simple reset of both your phone and hearing aids may help clear the Bluetooth cache and reset your connections.

Step 1: Restart your phone (power it completely off and then back on)
 

For iOS devices:

1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off.Tap Restart (or "Reboot" on some Android devices). 
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

For Android devices:

1. Press and hold the power button on the side of your phone. Wait for the power menu to appear. 
2. Tap Restart (or "Reboot" on some Android devices). 
3. Wait for the phone to turn off and back on. 

Instructions to restart your phone may differ from model to model. If you are unsure how to restart your phone, please google “how to restart” and insert your phone model at the end. Example: ‘How to restart Samsung S22' or 'How to restart iPhone 11’

Step 2: Reboot your hearing aids

(Enhance Select 50R, 100, 200, 300, or 500 models)

1. Remove the hearing aids from the charging case and wait until the green light stops blinking. 
2. For each hearing aid, press and hold the button for 25 seconds. Keep holding, even if the green light blinks after 5 seconds. 
3. Around the 25-second mark, the green light will stay on for a second. Release the button at this point. 
4. Put the hearing aid up to your ear to listen for the start-up beeps, confirming the reset is complete.
    

Reboot your hearing aids 

(Enhance Select 700 model)

1. With your hearing aids out of the charging case, press and hold the push button on each hearing aid for 5 seconds to turn the hearing aids off. You'll see the LED light blink 3 times. 
2. Release each push button for at least 2 seconds. 
3. Press and hold each push button again for 22 seconds. The LED light will blink once at the 5 second mark, then once at the 17 second mark, and finally 3 times at the 22 second mark. 
4. Release the push buttons for at least 2 seconds.
5. Lastly, turn the hearing aids back on by pressing each push button down for 5 seconds. Each LED light will blink once as the hearing aids turn back on. 
6. Put the hearing aids up to your ear to listen for the start-up beeps, confirming the reboot is complete.

Step 3: Open the Jabra Enhance Select app

Now open the Jabra Enhance Select app and check to see if you're successfully connected.

If following these steps didn’t resolve your issue, we recommend unpairing your hearing aids from your phone and pairing them again. You can find instructions here: https://jabraenhance.helpjuice.com/troubleshooting-our-products/how-to-unpair-and-re-pair-your-hearing-aids