Help Center Getting Started Setup & First Use Setup & First Use What to expect with your new hearing aids Getting started: What's in the box? How to manually turn your hearing aids off or on How to insert and remove your hearing aids Caregiver guide: How to set up hearing aids for a loved one How to set up your replacement hearing aids How to charge your hearing aids and charging case Getting started with your retail purchase What to do if your new hearing aid sounds dead, weak, or intermittent